FAQs
Questions about your translation?
Find practical guidance, or go directly to a personal quote or contact.
Getting a quote
What do you need for a quote?
Readable scans or photographs help the team review the document before preparing a real quote. Include the original and required languages, your deadline and any certification requirements.
Which languages should I include?
Tell the team the language of the original document and which language or languages the finished translation needs to use. If you are unsure, contact the team before requesting a quote.
How long will the translation take?
Standard delivery for documents up to 1,500 words is normally three working days. Longer or specialist texts may need more time. The team confirms your deadline after reviewing the document.
What if it is urgent?
Contact the team to check availability. An additional fee may apply to urgent work.
Official documents
Can I request a certified translation?
A certified translation can be requested. Check what the organisation receiving your translation asks for, as its requirements determine what is needed.
Can you help with an apostille?
Apostille assistance can be discussed with the team. Share the receiving organisation’s instructions when you have them.
How do I arrange collection?
Contact the team to agree the most suitable collection or delivery arrangement for your translation.
Delivery and copies
How will I receive my translation?
Delivery arrangements are agreed with the team once the work and any official-copy requirements are clear.
Can I get another copy?
Contact the team with the details of the earlier translation so they can advise on another copy.
How is confidentiality handled?
Staff and linguists sign non-disclosure agreements, and documents are treated as confidential. A mutual NDA is available for ongoing confidential translation work. Discuss any specific requirements with the team.